Our team have been in the hot tub industry for over 20 years, so you know that you’re getting professional, reliable advice.
Our wet tests allow you to try before you buy, ensuring that you buy the right hot tub or swim spa for you.
5-star Trustpilot Reviews
We pride ourselves on our customer service, and this has earnt us some amazing reviews from our customers.
We offer a variety of maintenance plans for your hot tub or swim spa, to ensure that you get the most out of your purchase.
We’re a family-run business at our core, so you can rest assured that you’re in good hands.
We are proud to be BISHTA accredited, WhatSpa? Professional Retailers, and have APSP Certified technicians on our team.
The UK's number one choice
Our friendly team
Co-Founder and Managing Director
Andy oversees all aspects of the business, but is most at home on the shop floor sharing his 21 years experience in the hot tub world and helping people choose their dream spa. Andy's favourite THING is a hot tub although swim spas are quickly catching up!
Co-Founder and Retired Director
Now retired, Peter co-founded MySpa with son Andy and is still on hand to help out when needed. His wealth of technical experience is invaluable to our team of in-house hot tub technicians. Peter’s favourite hot tub is the Sundance 880 Series Optima.
Operations Manager/Sales Advisor
Laura is our Operations Manager, on hand to make sure your order is fulfilled effectively and efficiently. She will also happily guide you through the world of hot tubs. Laura’s favourite hot tub is the Sundance 980 Series Kingston. Everything to do with the built in drinks coolers!!
John is the friendly voice on the end of the phone handling all of our scheduling. Whether you have a breakdown that needs responding to, a spa that needs cleaning or a new spa needs installing John is waiting for your call!! John's favourite hot tub is the luxurious Sundance 880 Series Aspen.
Part Time Office Administrator
Jenni has been one of our customers since purchasing her very own Sundance hot tub a few years ago. Jenni is on hand with a smile on her face in the shop and on the other end of the phone to help with any queries.
HR and Systems
Based mainly in the back office, Tricia has been handling all of our HR and compliance responsibilities, as well as implementing new systems and processes to ensure we run smoothly. Tricia's favourite hot tub is the Marquis Spas Signature Series Spirit.
Sarah joined us back in May and is on hand to help you choose your new hot tub or swim spa. Sarah's favourite hot tub is the Sundance 780 Series Chelsee but is also a big fan of swim spas - you just can't beat the ATV Kona!
Senior Hot Tub Technician
Dave is an APSP Certified Hot Tub Technician and our most experienced engineer. He loves a challenge and if your hot tub has a problem, Dave is on hand to get you back up and running quickly. His favourite hot tub is the Sundance 880 Series Optima.
Hot Tub Technician/Installer/Valeter
Big football fan Sam is always friendly and enthusiastic. Part of our installation team, he also looks after MySpa Club members routine visits. Sam's favourite hot tub is the Sundance 880 Series Optima.
Hot Tub Technician/Installer/Valeter
Also a big football fanatic, Chris joined our team early last year. Part of our installation team, he mainly looks after our growing number of MySpa Club members routine visits. Chris’s favourite hot tub is the Sundance 980 Series Kingston.
Trainee Hot Tub Technician/Installer/Valeter
John is the newest member of our team and has already been thrown in at the deep end! Always friendly and professional, John will be looking after our growing number of MySpa Club members.
Need advice? Want to chat?
Whether you know exactly what you’re looking for, or are completely new to spas, we’re here to help. Our friendly team have helped countless customers find their perfect spa, and look forward to hearing from you!
The MySpa showroom is based at Bentley’s Garden Buildings on the A6, a few miles north of Leicester. With over 20 models on display, we can find the perfect spa for you, and are available seven days a week to answer any questions you might have!